Complain Process
How We File Your Complain
As soon as we receive your formal complaint against an online casino operator, it automatically sets in motion the Gamblers Connect problem resolution protocol. We use a strategy that depends on several key points that are a crucial part of our goal to solve your problem in the utmost efficient manner. Please make sure that you are familiar with our guidelines before starting the complaint procedure.
What issues can I expect from an online casino?
Some of the most frequent issues that players experience at online casinos are not paying out the winnings and not crediting bonuses. Simply put, for any lack of proper communication with our online casino partners, you can count on us to resolve the issue. Just keep in mind that our services are limited to the online casinos that we are partners with.
If the online casino you wish to report is not listed, check our casino blacklist. The casinos in the blacklist are considered unreliable and harmful for our players. Please be aware that we will resolve the issue in the utmost timely manner, but correspondingly with the difficulty of the task. Meaning that in certain instances it may take more than two working days to resolve the dispute.
1st Step – Guidelines and FAQs
Learn how to submit a complaint against online casinos by reading our guidelines and FAQs.
2nd Step – Investigation Process
After we receive your complaint, our team will start the investigation process. We will contact you within 2 working days, and we might require additional information.
3rd Step – Contacting the Online Casino
Our problem resolution team will immediately establish communication with the casino and will pursue with relentless approach until the dispute is settled.
4th Step – Transparent Communication
We will maintain the utmost transparent communication throughout the entire process, and keep you posted on any new developments.
5th Step – Fixing Your Problem
Our goal is to ensure that the dispute is settled in your favor. Meaning we won’t settle until you end up with the best possible outcome.
What issues can I expect from an online casino?
Some of the most frequent issues that players experience at online casinos are not paying out the winnings and not crediting bonuses. Simply put, for any lack of proper communication with our online casino partners, you can count on us to resolve the issue. Just keep in mind that our services are limited to the online casinos that we are partners with.
If the online casino you wish to report is not listed, check our casino blacklist. The casinos in the blacklist are considered unreliable and harmful for our players. Please be aware that we will resolve the issue in the utmost timely manner, but correspondingly with the difficulty of the task. Meaning that in certain instances it may take more than two working days to resolve the dispute.
Why is it free of charge?
Gamblers Connect sole purpose is to ensure that you have ‘back-up’ when an online casino is mistreating you. We want you to be aware that as long as you have us in the corner, we will vigorously defend your interests. And that is not limited to providing you with online casino reviews and nice bonuses. Since we are responsible for providing the online casinos with traffic, we are directly involved in the income of the casino.
That is why we feel is our duty to always provide you with nothing but transparent and timely information. That is why we will never even think of asking you even a penny. Knowing that you are content is all the reward that we need.
